Listening to Mike talk about Microsoft(c)Vista... Mike, erase the hard drive and install XP, or better (if the particular PC hasn't been "fixed" to disallow it) install an open-source operating system. I find myself servicing PCs with Vista, and what you describe is highly common. Personally, I buy from a local Chinese PC dealer and wouldn't trust anyone else; I buy cheap used computers from them installed with XP and stick them on my LAN to use the hard-drive capacity. As for HP printers: they're to sell, not to use. I'll never buy another HP printer in my life. I use to rehabilitate older ones and never had a problem with HP printers, but these days they're fit for the landfill shortly after you buy them.