What’s wrong with this picture? When a consumer purchases top of the line Anti-virus software, they expect to solve their virus problems. Norton’s excuse that the viruses prevented their program from operating properly doesn’t hold water when downloading a free program solves all of the issues. Is Norton admitting they can’t even compete with a free program and their software is so fragile that run of the mill Trojan horses render it ineffective when free programs operate seamlessly? In short, Norton wouldn’t do the job unless we paid them more money - and in my opinion, that’s gouging, especially when said issues are cured by free software.