Apple shut down my iCloud account for five days, no warning, no explanation, no excuse | WHAT REALLY HAPPENED

Apple shut down my iCloud account for five days, no warning, no explanation, no excuse

It began subtly, in the way that computer problems can often creep up on you. I was trying to erase and restore an iPad Pro, the memory of which had gotten full. Never buy a 64-gigabyte anything, it's a constant disappointment.

I've become practiced at this maneuver, having done it several times in the two-plus years of owning the iPad. And so the predictable set of steps was what I expected to encounter. Imagine my surprise, then, when I wasn't able to erase the iPad because my Apple I.D. password suddenly wasn't being accepted.

I went to Apple's iCloud site in the Safari browser on my MacBook to verify that I wasn't having a senior moment about my password, a distinct possibility. I was greeted with a message I'd never seen before: "iCloud encountered an error while trying to connect to the server."

I have a second Apple iCloud I.D. that I use. I tested that one. It worked just fine. Moreover, a check of the iCloud status page showed no general outages. I deduced there was an issue with that one iCloud account itself.

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